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Ready to find your perfect frameset? Our experts are here to guide you through every step of your cycling journey.

Expert Technical Support
Custom Build Services
Nationwide Shipping

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Authorized Elves Dealer
5-Year Global Warranty
Professional Assembly Available
Nationwide Shipping

Frequently Asked Questions

Quick answers to common questions about our framesets and services

What makes Elves framesets different from other brands?
Elves framesets are handcrafted using premium Japanese Toray T800 and T1000 carbon fiber. Each frame features innovative technologies like ITAC aerodynamics, truncated airfoil design, and custom geometry options. As an authorized dealer, we provide genuine products with full manufacturer warranty and expert support.
How do I choose the right size and model for me?
Our experts provide personalized consultations to help you choose the perfect frameset based on your riding style, body measurements, and performance goals. We consider factors like stack/reach geometry, intended use, and compatibility with your preferred components.
Do you offer custom paint and build services?
Yes! Many of our framesets offer extensive color customization options, including chameleon paint finishes. We also provide professional assembly services and can help specify the perfect component package for your needs and budget.
What warranty and support do you provide?
All Elves framesets come with a comprehensive 5-year global warranty covering manufacturing defects. As an authorized dealer, we provide ongoing technical support, warranty service, and can assist with any questions or issues throughout the ownership experience.
How long does shipping take and what are the costs?
We offer nationwide shipping with delivery typically within 3-5 business days for in-stock items. Custom paint orders may take 2-4 weeks. Shipping costs vary by location and order value - contact us for specific quotes. We ensure all framesets are carefully packaged for safe delivery.